Info from A-Z

A
Arrival and departure

Your room at Sonja Alpine Resort will be ready by 3.00 p.m. on the day of arrival and is at your disposal until 11.00 a.m. on the day of departure. In case of an earlier arrival or later departure, you are welcome to leave your luggage at the reception.

B
Bank

The next banks are located in Kaprun and Piesendorf, only a few minutes by car from the hotel.

Bar

At our bar in the lobby, you can enjoy fine wines, cocktails and spirits until 11.00 p.m. each night.

Bathrobe and slippers

In your room, you will find a bag with bathrobes, towels and slippers.

Please be aware, that the wellness area might be slippery.

Bicycles and tours

The area surrounding Sonja Alpine Resort is perfectly suited for bicycle tours. Bikes can be borrowed at the ”Fahrrad Center“ in Zell am See, amongst others. You can store your bike safely in our bicycle room.

Booking

The valid booking conditions will be sent to you with the offer.

Breakfast

Breakfast time is every day from 7.00 a.m. to 10.00 a.m. and includes a vast buffet and an omelette station. The breakfast is included in your room rate.

During the winter season, you are welcome to add our 4-course dinner at the price of EUR 35 per day and person. Just let us know at the reception.

C
Climbing

The region surrounding Sonja Alpine Resort offers countless possibilities for climbing and bouldering. Advanced climbers will enjoy Austria’s highest mountain, the Großklockner, and various other routes. Beginners can take their first vertical steps in the climbing park and hall in Saalfelden

D
Damages

Guests are liable for negligently or intentionally caused damages in the rooms and apartments or our house, as well as for any losses of earnings, if rooms are not available for other guests due to cleaning or repair necessities.

Deposit

We reserve the right to levy a security deposit upon check-in, either in cash or as a credit card authorisation. The deposit will be reimbursed upon check-out in the same form.

Dinner (in the winter season)

Every day in winter from 6.00 p.m. to 8.00 p.m., we serve varying 4-course menus. We will gladly take special wishes, diets and food allergies into consideration.

The dinner can be booked as half-board for your entire stay or by the day. Just let us know at the reception. For the dinner, we will add EUR 35 per day and person to your bill (drinks will be charged separately).

Please note that our restaurant is not opened at night during the summer season. 

Discount

For a review on Tripadvisor, we will grant a 5 % discount on the room rate at your next booking.

For an Instagram posting with the hashtag #sonjaalpineresort that receives more than 100 likes, we will also grant a 5 % discount on the room rate at your next booking. 

F
Fitness

Our gym is equipped with the most modern TechnoGym machines and a weightlifting area and is included in your room rate.

To avoid injuries, children younger than 14 may not use the gym without being supervised.

G
Golf

The closest golf course is located in Zell am See, about ten minutes by car from Sonja Alpine Resort. It is only one of many in our region. Our reception staff will be happy to book an appointment for you.

I
Internet

You receive free Wi-Fi in all rooms and areas of the hotel. The log-in works without a password.

Ironing

Please note, that due to safety concerns ironing is not permitted in the rooms and apartments. The hotel offers a separate ironing room. If you would like to use it, just let us know at the reception.

L
Lunch

Our restaurant is closed at noon. In Kaprun or in Zell am See, you will find various restaurants that offer lunch. Our reception will be glad to assist you.

M
Motorcycles and tours

The region surrounding Sonja Alpine Resort offers wonderful motorcycle routes such as the mountain passes across the Dientner Sattel, Felbertauern or the Großglockner High Alpine Route. Brochures about the best routes are available at the reception.

You can park your motorcycle in front of the hotel, or safely in our garage.

P
Parking

You can park your vehicle for free in the parking lot in front of the hotel, or – at a charge of EUR 10 for 24 hours – in our garage. The outdoor parking spots cannot be reserved.

Payment

We accept cash, EC cards, Visa and Mastercard.

Pets

You are welcome to bring your dog to Sonja Alpine Resort. The charge is EUR 15 per day and includes

  • dog blanket
  • bowls for food and water
  • a small welcome gift

At our reception, we offer a dog guide for the region. We are glad to organise a dog-sitter on request. Out of consideration for our other guests, we kindly ask you not to bring your dog to the restaurant.

Your dog may stay in the room alone, on your responsibility.

Pool

The panoramic pool on the top floor of the hotel is opened every day from 9.00 a.m. until 9.00 p.m.

Please note, that the wellness, pool and relaxation area are not separated and that therefore we cannot guarantee silence at all times.

From 7.00 p.m. to 9.00 p.m., the spa area is reserved exclusively for adults.

Prices

Our prices include VAT and exclude visitor’s tax and other possible taxes. Errors and mistakes reserved. The price on your reservation confirmation is binding.

Not consumed meals cannot be refunded.

R
Reception

Our reception is open from 8.00 a.m. until 9.00 p.m. After 9.00 p.m., you can enter the hotel with your key card.

Reviews

We are looking forward to your feedback – compliments and criticism likewise – on booking.com, TripAdvisor, Instagram, Facebook or your personal blog.

For a review on TripAdvisor, we will grant a 5 % discount on the room rate at your next booking.

S
Safe

In every room, you will find a safe for your valuables.

Sauna

In our spa area, you will find an infrared cabin, a soft sauna (60 °C), a Finnish sauna (90 °C) and an aroma vapour bath, which are at your disposal from 3.00 p.m. until 9.00 p.m.

As all saunas have transparent doors, we kindly ask not to use the saunas nude during the day. From 7.00 p.m. to 9.00 p.m. the spa area is reserved exclusively for adults. In this time, the saunas may be used nude.

Seminar room

Our seminar room is equipped with flip charts, projector and screen and offers space for up to 40 people. We will gladly make an offer for the catering and accommodation of your seminar participants.

Ski lifts and cable cars

Our reception offers brochures with all current dates and prices for the surrounding ski lifts, including Kitzsteinhorn, Maiskogel and Schmittenhöhe as well as the Ski Circus Saalbach-Hinterglemm.

Ski room

For every room, there is a ski safe in the ski room, which you can open and lock with your key card.

Skiing

Thanks to the glaciers, skiing in Zell am See-Kaprun is possible almost throughout the whole year. On hills and mountains with up to 3000 metres, winter athletes will find perfect conditions matching their skills and preferences.

The ski bus station is located about 2 minutes by foot from the Sonja Alpine Resort. Ski busses in both directions leave every 15-30 minutes (depending on the season).

Travel time to the ski lifts:
Kitzsteinhorn/ Kaprun: 10 min
Schmittenhöhe/ Zell am See: 10 min
Maiskogel/ Kaprun: 5 min

Smoking

Our suites and apartments are non-smoking rooms, but each of them has a balcony and terrace. All other indoor rooms are non-smoking, as well. You are welcome to smoke in front of the hotel or on the roof-top terrace.

Social Media

For an Instagram posting with the hashtag #sonjaalpineresort that receives more than 100 likes, we will grant a 5 % discount on the room rate at your next booking. 

Supermarket

The next supermarket is located only a few minutes by foot from the hotel in the direction of Kaprun.

T
Trips

At our reception, we offer recommendations and brochures for trips in and around the region of Zell am See-Kaprun.

W
Wellness

Our wellness area with four saunas, pool, showers and a relaxation area is located on the top floor of the hotel and is at your disposal every day from 9.00 a.m. until 9.00 p.m. (saunas from 3.00 p.m.). We kindly ask not to use the saunas nude during the day. From 7.00 p.m. until 9.00 p.m. the wellness area is reserved exclusively for adults.

Wi-Fi

You receive free Wi-Fi in all rooms and areas of the hotel. The log-in works without a password.