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Info from A-Z

A
Arrival and departure

Your room at Sonja Alpine Resort will be ready by 3.00 p.m. on the day of arrival and is at your disposal until 11.00 a.m. on the day of departure. In case of earlier arrival or later departure, you are welcome to leave your luggage at the reception.

B
Bank

The next banks are located in Kaprun and Piesendorf, only a few minutes by car from the hotel.

Bar

Due to current legal regulations, our bar remains closed until further notice. You can order drinks anytime, due to legal regulations those have to be consummated at a table.

Bathrobe and slippers

In your room, you will find a bag with bathrobes, towels and slippers.

Please be aware, that the wellness area might be slippery.

Bicycles and tours

The area surrounding Sonja Alpine Resort is perfectly suited for bicycle tours. Bikes can be borrowed at the ”Fahrrad Center“ in Zell am See, amongst others. You can store your bike safely in our bicycle room.

Booking

The valid booking conditions will be sent to you with the offer.

Breakfast

Breakfast time is every morning and includes a vast buffet and an omelette station. The breakfast is included in your room rate.

  • Thanks to our prolonged breakfast times, we can avoid crowds at breakfast. Please note the maximum numbers of people per room as displayed.
  • The breakfast buffet adheres to the current hygiene regulations.
  • Our bar remains closed until further notice. You can order drinks any time, due to legal regulations those have to be consummated at a table.

The buffet is designed in accordance with the current government regulations. If the current situation changes, we reserve the right to alter or limit our services. In this case, you have no claim for compensation.

C
Covid Measures
  • To start your holiday at the Sonja Alpine Resort, you need to provide one of 3 documents: proof of Covid-19 vaccination, a past infection, or a negative test following current criteria.Please wash your hands regularly.
  • Please keep a distance of at least 1 m to others.
  • Do not enter the hotel if you feel sick or have Covid19 symptoms
  • In case you develop symptoms during your stay, please stay in your room and contact the Corona Hotline 1450.
  • The wellness area and the gym may only be used by a limited number of guests simultaneously.
  • The saunas may only be used in groups of people travelling together
  • The saunas are cleaned and disinfected every 30 minutes for the next guests
  • Our bar remains closed until further notice. You can order drinks any time, due to legal regulations those have to be consummated at a table

Please note that we might be obliged to alter or limit our services due to changes in the current situation. In this case, you have no claim for compensation.

We reserve the right to make use of our house holder’s rights, if our regulations, especially the maximum number of people in a room, are not adhered to. We will close the wellness area and fitness room if they are overcrowded. In extreme cases, we reserve the right to terminate your stay at Sonja Alpine Resort. In these cases, you have no claim for compensation.

Climbing

The region surrounding Sonja Alpine Resort offers countless possibilities for climbing and bouldering. Advanced climbers will enjoy Austria’s highest mountain, the Großglockner, and various other routes. Beginners can take their first vertical steps in the climbing park and hall in Saalfelden

D
Damages

Guests are liable for negligently or intentionally caused damages in the rooms and apartments or our house, as well as for any losses of earnings if rooms are not accessible for other guests due to cleaning or repair necessities.

Deposit

We reserve the right to levy a security deposit upon check-in, either in cash or as a credit card authorisation. The deposit will be reimbursed upon check-out in the same form.

F
Fitness

Our gym is equipped with the most modern TechnoGym machines and a weightlifting area and is included in your room rate.

To avoid injuries, children younger than 14 may not use the gym without being supervised.

Due to the current regulations, the gym may only be used by a certain number of guests simultaneously. Please note the display at the door. We reserve the right to close the gym if overcrowded. Reservations are not possible.

G
Golf

We can recommend our partner Hotel Gut Brandlhof with its own golf court in Saalfelden. As guests of Sonja Alpine Resort, you get 20 % discount of your green fee at Hotel Gut Brandlhof. For reservations please contact our reception team.

The closest golf course is located in Zell am See, about ten minutes by car from Sonja Alpine Resort. It is only one of many in our region. Our reception staff will be happy to book an appointment for you.

I
Internet

You receive free Wi-Fi in all rooms and areas of the hotel. The log-in works without a password.

Ironing

Please note that due to safety reasons, ironing is not permitted in the rooms and apartments. The hotel offers a separate ironing room. If you would like to use it, just let us know at the reception.

L
Lunch

Our restaurant is closed at noon. In Kaprun or in Zell am See, you will find various restaurants that offer lunch. Our reception will be glad to assist you.

M
Motorcycles and tours

The region surrounding Sonja Alpine Resort offers wonderful motorcycle routes such as the mountain passes across the Dientner Sattel, Felbertauern or the Großglockner High Alpine Route. Brochures about the best routes are available at the reception.

You can park your motorcycle in front of the hotel, or safely in our garage.

P
Parking

You can park your vehicle for free in the parking lot in front of the hotel, or – at a charge of EUR 10 for 24 hours – in our garage. The outdoor parking spots cannot be reserved.

Payment

We accept cash, EC cards, Visa and Mastercard.

Pets

You are welcome to bring your dog to Sonja Alpine Resort. The charge is EUR 19 per day and dog and includes

  • dog blanket
  • bowls for food and water
  • a small welcome gift

At our reception, we offer a dog guide for the region. Out of consideration for our other guests, we kindly ask you not to bring your dog to the restaurant.

Your dog may stay in the room alone, on your responsibility.

Combat and listed dogs are not allowed at the Sonja Alpine Resort. The maximum number of dogs in one room is 2.

The final cleaning of the room is included in the dog rate.

Pool

The panoramic pool is located on the top floor of the hotel.

Please note, that the wellness, pool and relaxation area are not separated and that therefore we cannot guarantee silence at all times.

Please adhere to the maximum of people in the pool and wellness area (see display). Reservations are not possible. We reserve the right to close the wellness area when overcrowded.

Prices

Our prices include VAT and exclude visitor’s tax and other possible taxes. Errors and mistakes reserved. The price on your reservation confirmation is binding.

Not consumed meals cannot be refunded.

R
Reception

Our reception is open from 8:00 a.m. until 9.00 p.m. After 9.00 p.m., you can enter the hotel with your key card.

S
Safe

In every room, you will find a safe for your valuables.

Sauna

In our spa area, you will find an infrared cabin, a soft sauna (60 °C), and a Finnish sauna (90 °C). As all saunas have transparent doors, we kindly ask not to use the saunas nude.

Please adhere to the maximum of people in the pool and wellness area (see display). Reservations are not possible. We reserve the right to close the wellness area when overcrowded.

Ski lifts and cable cars

Our reception offers brochures with all current dates and prices for the surrounding ski lifts, including Kitzsteinhorn, Maiskogel and Schmittenhöhe as well as the Ski Circus Saalbach-Hinterglemm.

Ski room

For every room, there is a ski safe in the ski room, which you can open and lock with your key card.

Skiing

Thanks to the glaciers, skiing in Zell am See-Kaprun is possible almost throughout the whole year. On hills and mountains with up to 3000 metres, winter athletes will find perfect conditions matching their skills and preferences.

The ski bus station is located about 2 minutes by foot from the Sonja Alpine Resort. Ski buses in both directions leave every 15-30 minutes (depending on the season).

Travel time to the ski lifts:
Kitzsteinhorn/ Kaprun: 10 min
Schmittenhöhe/ Zell am See: 10 min
Maiskogel/ Kaprun: 5 min

Smoking

Our suites and apartments are non-smoking rooms, but each of them has a balcony and terrace. All other indoor rooms are non-smoking, as well.

Supermarket

The next supermarket is located only a few minutes by foot from the hotel in the direction of Kaprun.

T
Tap Water

Our tap water at Sonja Alpine Resort has drinking water quality.

Trips

At our reception, we offer recommendations and brochures for trips in and around the region of Zell am See-Kaprun.

W
Wellness

Our wellness area with saunas, steam bath, infrared cabin, pool, showers and a relaxation area is located on the top floor of the hotel. We kindly ask not to use the saunas nude during the day.

  • The wellness area and the gym may only be used by a limited number of guests simultaneously.
Wi-Fi

You receive free Wi-Fi in all rooms and areas of the hotel. The log-in works without a password.