Sonja Alpine Kaprun - Salzburg, Österreich

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  • Infos

Info from A - Z

Here you will find information listed from A-Z

  • A

    • Trips

      Folders, leaflets and general information you will find in our reception area. Highlights: Kitzsteinhorn Kaprun, Maiskogel Alpine Coaster "Maisiflitzer", Kaprun Reservoirs, Oldtimer Museum Kaprun, Krimml Waterfalls, National Park Centre Mittersill, all kinds of activities around the lake Zell, Grossglockner High Alpine Road, summer and winter toboggan run Biberg Saalfelden.

    • Arrival and Departure

      Your room in Hotel Sonja Alpine Resort is available from 3 pm on your arrival day. Check-out on your departure day is 11 am at the latest.

      In case of delayed arrival or premature departure we have to charge you for the entire duration of stay.

      Late arrival is possible. Please inform us beforehand.

    • Cancellation Policy

      Cancellation policy is adhered to § 5 of Österreichischen Hotel Reglements (Austrian Hotel Rules).

      Here is our cancellation policy:
      cancellation up to 30 days before arrival date is free of charge
      cancellation up to 14 days before the arrival date requires 50% payment from total amount
      cancellation later then 14 days before arrival date, as well as no-shows, must be paid for in full

      Unfortunately, it can happen that something unforeseen comes about, and you must cancel your holiday, or you must depart before your planned date. Therefore, we recommend that you purchase a European travel insurance for your holiday. You can find out all about travel insurance online. Please visit the website

      http://start.europaeische.at/hsp?AGN=10019197 .

  • B

    • Bathrobe/Sandals

      In your room you will find a wellness bag with bathrobe, towel and sandals.

    • Banks

      In the center of Kaprun and Piesendorf you will find local banks where you will be offered proffesional advice on any of your banking enquiries. The banks are also equipped with cash machines. 

    • Bicycle and Motorbike storage and maintenance

      Both bicycles and motorbikes can be maintained in front of our hotel and locked up safely in our garage or bike basement.

    • Bicycle tours

      For bicycle tours in the region, you will find information at the reception area. If you are interested in a guided tour, we will be glad to arrange this on your behalf. At various bicycle parks in Kaprun, Saalbach and above all, Leogang, the challenges are especially tough.

    • Booking

      Your reservation is fixed as soon as you receive a booking confirmation from us. Please note that an offer is non-bindind and is not regarded as a proof of booking.
      After a successful booking confirmation, we kindly ask for a fee-free deposit payment in the amount of €200,00 (for a three-night booking or shorter) and €400,00 (for a four-night booking or longer) to be transferred onto the stated below bank account in Austria.

      Bank: Hypo Saalfelden
      IBAN: AT70 5500 0107 0001 2120
      BIC: SLHYAT2S

      Please state your name and booking reference number when making the bank transfer.

      The deposit payment must be paid within 14 days from the booking date. Otherwise, we reserve the right to reassign the room to a new guest.

      The outstanding amount you can pay on your departure day by cash, debit card or VISA/Mastercard.

    • Breakfast

      Your vital start into the day begins with the fresh, local products offered in our breakfast buffet which is available for you from 7:30 am to 10 am.

    • Cable cars and lifts

      Explore the marvellous mountain area around Kaprun and Zell am See with one of the modern lifts or cable cars. Get closer to the peaks of Kitzsteinhorn, Maiskogel or Schmittenhöhe as a skier, hiker or mountain biker.

    • Dinner

      You are welcome in our restaurant to enjoy your evening meal from 6.00 pm to 9 pm.

  • F

    • Fitness room

      Our fitness room is fitted with up-to-date Technogym equipment and available for hotel guest free of charge.

      Due to risk of injury children under 15 years of age are only admitted to the fitness room when accompanied by their parents.

  • I

    • Internet

      W-LAN is available free of charge in all our modern-style rooms and in the hotel lobby. 

    • Information for smokers

      Our rooms, suites and appartements are all non-smoking areas, however, smoking is possible on the balconies which all rooms are equipped with.

      No smoking is allowed in our bar, lobby and restaurant. However, smoking is possible in the surrounding outdoor areas.

    • In-room safe

      It is in your own interest to use the in-room safe at your hotel room to lock up your valuables.

    • Indoor Pool

      The panorama indoor pool on the top floor of our hotel is available for you from 9 am - 9 pm.

  • K

    • Leisure Activities

      Get an idea of the wide range of leisure activities in your holiday area Zell am See-Kaprun by studying the information material in the lobby or by inquiring at the reception.

  • M

    • Massage and Physiotherapy

      You can book your desired massage appointment at the reception.
      From classic massage, relaxation massage and special mud massage packages to physiotherapy, our therapist will offer you what your heart desires.

    • Motorbike Tours

      If you wish to experience an unforgettable motorbike tour, ask at the reception for information on trips along mountain routes in the area. If required we can organize a local motorbike guide for you.

    • Method of payment

      We accept payment made by cash, debit card, VISA/Mastercard.

  • O

    • Opening hours of the Wellness Area

      Our sauna world is open from 3 pm to 9 pm, an earlier opening is possible on request. The indoor pool is open from 9 am to 9 pm. Please take into consideration that the wellness area is a relaxing and quiet zone.

      Children under 15 years of age are only allowed to stay in the wellness area if accompanied by their parents.

    • Payment

      You can pay with cash, debit card, VISA/Mastercard.

  • P

    • Parking

      Parking around the hotel is free of charge. There is an extra charge for the underground parking. It is possible to reserve a parking space in the underground car park. Parking spaces are subject to availability.

    • Price quotation

      In case of incorrect price quotation we reserve the right to make price adjustments in accordance with current tariffs. All previous prices lose their validity.

      Please note that no refund for non-consumed meals is offered.

      While it is not a problem for us to reserve a certain room type, it is unfortunately, not always possible for us to guarantee exact floor, position and room number specified by guest.

    • Pets

      Your four-legged companions are very welcome at Hotel Sonja Alpine Resort. We charge € 25.- per day excluding feeding for your pet.

  • R

    • Reception

      Our reception is a friendly coordinating point for all requests. Here you will find lots of leaflets about all the highlights of the region. Whether you have requests on events, trips, sightseeing destinations or wellness reservations, massage and physiotherapy programs - our reception will be happy to help.

      Opening hours from 7:30 am to 9 pm.

  • S

    • Ski basement

      Every rooms has it's own ski-locker in the ski-cellar. Please store your skies and boots there! The ski-locker can be opened and closed with your room key.

    • Skiing

      The holiday region Zell am See/Kaprun offers skiing facilities all year round, thanks to the Kitzsteinhorn glacier. The region offers the perfect surroundings for an unforgettable skiing holiday - it will certainly come up to your expectations and desires. Information and tickets are available at the reception.

      The ski-bus stop is only a 2 minutes' walk from the hotel. Ski-busses operate every 15 minutes in both directions.

      Time for the journey with the ski-bus:
      Kitzsteinhorn/Kaprun - 10 minutes
      Schmittenhöhe/Zell am See - 10 minutes
      Maiskogel/Kaprun - 5 minutes

    • Smoking

      No smoking is allowed in any of our rooms, suites and apartments. All of them, however, have a balcony, where smoking is permitted. Bar, lobby and restaurant are also a no-smoking areas. Here, however, outside area is offered for this purpose.

  • W

    • Wellness - Fitness Opportunities

      If you are looking for wellness and fitness opportunities other than those offered at our hotel (which include wellness and fitness rooms, massage and physiotherapy, sauna and swimming pool), then we would suggest paying a visit to Tauern Spa Zell am See/Kaprun. Just a few minutes from the hotel, you can immerse yourself in a SPA world that includes a variety of pools for exercise and relaxation, along with marvelous views of the Kitzsteinhorn. The separate Kidstein SPA, with its many water attractions, playground, exercise/creativity/playrooms, is a dream for kids. The SPA Sauna World encompasses 13 different saunas and steam baths, including a dress-on sauna for those guests who prefer to wear a swim suit.

      In our fitness room you will find state-of-the-art TechnoGym equipment, that you can use for free. Please note that children under 14 years of age are not allowed to enter the fitness room without parental supervision.

        

  • Z